RETURNS & EXCHANGES
The good folks at Chris Cardi’s ultimate goal is to provide exemplary customer service and customer relations to each of you, our valued patrons. We endeavor to provide a lifestyle making each of you a customer for a lifetime! Our aim is to fulfill all of your needs while you “LiVE FRESH…DiE SPOiLED.”EXCHANGE AND RETURNS POLICY
You can return your unworn merchandise for an exchange or online store credit within 15 calendar days of receipt. Before an exchange or store credit is granted customer must first contact us via email: info@chriscardi.com with the reason for the return. We will then provide you with a return address label, featuring a return code, however customer is responsible for exchange/return postage cost. Package must be insured and tracking number must be provided. We will refuse any return that does not follow this process and/or does not have our shipping label. Once we receive the returned item and inspect it we will determine the best course of action to satisfy your order.
Online Store Credit:
Online store credit is good for 12 months of issuing date. The credit code will be emailed to you with date stamp. It is your responsibility to save this email and/or print it. Any online store credit unused over the 12 month limit will be forfeited.
All Exchanges and Returns should be shipped via insured mail in a secure package to:
CHRiS CARDi, Inc.
Attn: Shop.chriscardi.com Store Returns
P.O. Box 15508
Washington, DC 20003
You should expect to receive your exchange within 2 weeks of giving your secure package to the return shipper; however, in many cases you will receive a return in a shorter time frame. This time frame includes the transit time for CHRiS CARDi staff to receive your return from the shipper (up to 3-5 business days), the time it takes CHRiS CARDi staff to process your return once received (up to 2-4 business days), and the time it takes to reship your return request (up to 3-5 business days).
